General

The acceptance of this catalogue includes the agreement to the following terms and conditions. In the presence of official order forms with special printed conditions, these conditions are binding as long as they align with the terms herein. Any variations to these terms require written authorization from a MaxSafe Global director. The term “goods” encompasses all products and services sold to you.

Drawings and Specification

All drawings, specifications, dimensions, and weights are approximate unless stated otherwise. We hold no liability for damage or injury resulting from errors or omissions in provided data.

Performance

Performance details are based on our experience and expectations. We hold no liability for failing to achieve stated performance figures unless confirmed in writing by a MaxSafe Global director. You assume responsibility for ensuring the goods meet your capacity and performance requirements.

Telephone

For your protection and our training purposes, your call may be monitored and recorded.

Legal Construction

The contract is construed and operated as an English contract, following English Law.

Prices

Price lists, quotations, and estimates are subject to change without notice. Goods are invoiced based on the prices ruling on the date of dispatch. Carriage and packing charges align with the service specifications in this catalogue. Prices exclude Value Added Tax, added according to prevailing legislation.

Special Contract Prices

When special contract prices are agreed, a 5% per month charge may be added to the invoice price for batches held on your instructions or if payment is not made within the agreed period.

Goods Supplied

All goods remain the property of MaxSafe Global until fully paid. On occasion, goods may differ from those depicted in this catalogue.

Default

In case of default, you allow us or our agent to enter your premises to reclaim goods. You are responsible for all costs incurred in reclaiming the goods.

Payment Terms

Payment terms are strictly 30 days Nett. Failure to pay on the due date makes all outstanding sums immediately due and payable. Cash payments over £15,000 for a single transaction cannot be accepted to comply with the 2003 Money Laundering Regulations.

Copyright

MaxSafe Global owns full copyright for this catalogue, and reproduction without written consent is prohibited.

Dispatch

Quoted dispatch times are from our order receipt. Elapsed times are submitted without liability for delay, and efforts will be made to achieve them. If you arrange self-collection, goods must be collected within 3 working days; otherwise, we reserve the right to send goods via our carrier, charging for the service.

Damage / Loss in Transit / Non-Delivery / Late Delivery

You must inspect goods promptly on arrival. Claims for damage, non-delivery, loss, or late delivery must be made within 4 days. When signing for the consignment, check and amend the consignment note if parcels received differ. Annotate the consignment note for late deliveries or apparent damage.

Returns and Handling Charges

Requests to return goods are accepted with a handling charge if criteria are met. Handling charges apply to goods invoiced within 10 days, returned within 10 days, in good order, and with organized carriage. Returns must include a completed goods return note with a MaxSafe Global Returns Number.

Order Cancellation

Cancellation of back-ordered items requires a Cancellation Number. Items not listed in the Catalogue are non-cancellable and non-returnable. Once an order is in process, amendments or cancellations are not possible.

Guarantee

Defects under proper use within 12 months post-delivery will be repaired or replaced. Defective goods must be returned to MaxSafe Global at the specified address, with carriage organized by us at our cost.

Complaints

Examine goods promptly, and report delivery-related queries within 3 days. We may replace or credit the value of accepted complaints. We are not responsible for charges incurred without our written agreement. Pricing or carriage queries must be reported within 3 days of the invoice date; no credits will be raised outside this period.

DISPATCH

Any times quoted for dispatch are from the receipt by us of an order to proceed. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods yourself it is your responsibility to collect these goods within 3 working days. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.

DAMAGE / LOSS IN TRANSIT / NON DELIVERY / LATE DELIVERY

It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non – delivery, loss in transit or late delivery must be made within 4 days of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.

RETURNS AND HANDLING CHARGES

Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:

1. The goods are unused and are sourced from the MaxSafe Global catalogue
2. The goods are in good order
3. The goods were invoiced within 10 days of the date of return
4. Carriage is organised by us
5. The return includes a completed goods return note with a MaxSafe Global Returns Number

Handing charges will be levied as follows:
Goods invoiced within 10 days of the date of return will be subject to a handling charge. All goods must be adequately packed and addressed to:

MaxSafe Global, DC RETURNS DEPARTMENT, DEFECTIVE GOODS RETURNS
Unit A1 Villiers Court, Villiers Road, Knowsley Business Park, Prescot, L34 9ET

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. MaxSafe Global cannot accept responsibility for returns forwarded by customers using their own carriers. MaxSafe Global is unable to accept any return of goods sourced on a customers behalf which are not listed within the MaxSafe Global catalogue.

Such orders for non-catalogue goods are non-cancellable and non returnable and as such are accepted entirely at the customerís own risk.

ORDER CANCELLATION

If you wish to cancel an item on back order, you must request a Cancellation Number from the operator. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable.

Once an order is in process, we are unable to either amend or cancel the request.

GUARANTEE

Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly at the following address:

MAXSAFE GLOBAL LTD, DEFECTIVE GOODS RETURNS
Unit A1, Villiers Court, Villiers Road, Knowsely Business Park, Prescot, L34 9ET

All goods must be adequately packaged. Carriage will be organised by us at our cost. We shall not be liable in any way for consequential damage or loss or injury. We reserve the right to return goods to the supplier for repair.

COMPLAINTS

You are specifically required to examine the goods and any query relating to the delivery must be notified within 3 days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 3 days of the date of invoice. No credits will be raised outside of this time period.